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Testimonials

I have known Susan professionally since 2017, but it wasn’t until I faced a challenging time at work that I truly experienced the depth of her expertise and support. Her guidance was spot-on—accurate, efficient, and never a waste of time. She helped me navigate professional hurdles with clarity and confidence while being thoughtful about how my growth impacted my family. I highly recommend her to anyone seeking meaningful and effective professional guidance.

Mahnaz Mellati, MD, Endocrinology, Washington

Founder, Seattle Endocrine
Susan and I met during a challenging time in my career when I was seeking a sustainable and meaningful path forward. Her reflective listening and deep wisdom helped me to see myself beyond the traditional model of medical practice that I had internalized. My confidence in my ability to take risks and pivot my career was deeply impacted by her coaching. I cannot recommend her services enough to anyone looking to reclaim their power and joy.

Naomi Diggs, MD, MBA, FACP, Internal Medicine, Washington

Seattle Medical Associates

Dr. Baumgaertel offers a unique, comprehensive, scalable map to help aspiring physician entrepreneurs initiate and develop their personal online consultative practice. She has wonderful contacts and procedures to help guide you through the surprisingly complex process of establishing an online practice, as well as methods to avoid the myriad potential unforeseen pitfalls. Plus, she is a pleasure to work with.

Jonathan Rosen, MD, Family Medicine, Connecticut

Past Chairman, Connecticut Center of Primary Care
Retired Vice Chairman, ProHealth Physicians

Dr. Baumgaertel offers years of expertise on forging different paths in medicine. When she was part of a larger institution, she successfully spearheaded her own program supporting patients seeking healthier lifestyles and brought together multiple subspecialists to support this cause. She then set on a path to create her own clinic dedicated to helping patients navigate the nuanced and complex medical system. 

She has years of helping physicians to understand and seek other forms of medical practices, and she has been a catalyst for many to find the courage and know-how to take this next step. Dr. Baumgaertel is now offering this expertise to other physicians in a formalized setting. 

Having been a colleague of Dr. Baumgaertel for many years, I can attest to her sound and clear advice. She can help with the decision making process around different practice types, and help to actualize big picture goals by creating tangible and focused action steps.

Lori Cooper, MD, Endocrinology, Washington

Founder, Pacific Northwest Endocrinology

Dr. Baumgaertel was so nice to work with! I was thinking of opening a fee-based telemedicine clinic similar to hers and she openly shared numerous recommendations, details, and contacts which were so helpful for me. Not to mention the encouragement, positivity, and confirmation of my worth as a physician in this hectic healthcare system. Her experience and thoughtfulness will only help guide you on your path.

Jessie Lindemann, MD, Family Medicine, North Dakota

President, Willow Health, PLLC, Fargo, ND

Dr. Baumgaertel has helped me see my power in business ownership and how Direct Care truly helps people who are often lost within the system. She shares her experience openly allowing me to dream about what could be possible for my own practice. She has years of insight and I would recommend her coaching to any doctor interested in Direct Care. We absolutely need more doctors in Direct Care.

Tea Nguyen, DPM, Podiatry, California

CEO & Surgical Director, Pacific Point Podiatry, Aptos, CA
Executive Board Member, Direct Specialty Care Alliance
Podcast Host, The Direct Care Podcast For Specialists, Santa Cruz, CA

Navigating career pivots and transitions can be challenging, but the practical guidance provided offered by Dr. Baumgaertel was invaluable. She detailed insights into developing a new telemedicine business covering the essential aspects comprehensively, ensuring a solid foundation.

Additionally, information on embracing concierge or DPC/DSC business models was thorough, highlighting crucial financial and legal considerations. Moreover, the support in moving away from large systems and corporatized practices enabled a profound reconnection with my passion for healthcare, effectively mitigating burnout and moral injury.

Dr. Baumgaertel’s ability to think strategically while also focusing on specific details was instrumental in reshaping my professional journey going forward. Her enthusiasm and positive energy infused into discussions about embracing change and exploring creativity were truly motivating. Her approach not only facilitated a smoother transition but also fostered a renewed sense of inspiration and empowerment.

David C. Chang, MD, Sleep Medicine, Washington

Former Medical Director, Polyclinic Sleep Medicine Center, Seattle, WA
Former Assistant Clinical Professor of Medicine, University of Pennsylvania School of Medicine

Susan is an absolute delight. As an Advocate, she singularly blends her acumen as a physician, a vast awareness of health care resources, her creative brilliance, and her naturally dynamic warmth into a role that fits her like a glove and powerfully serves her patients, as well as the physicians charged with treating them. Bravo!

S. Kelly Gupta, MD, Psychiatry, Arizona & Washington

Psychiatrist, Transformative Business & Life Coach
Founder, Kelly Gupta Psychiatry, Tucson, AZ & Seattle, WA

Dr. Baumgaertel is an expert internist, distinguished in her deep medical knowledge, extensive network, compassionate curiosity, and high level engagement. Working in collaboration with her physician peers, she is a champion patient advocate, providing clear communication to build a roadmap for success. Dr. Baumgaertel is truly an ally to both patients and her medical colleagues alike!

Milah Frownfelter, MD, FACP, Internal Medicine, Washington

Owner, Seattle Medical Associates, Seattle, WA
I can vouch for Dr. Baumgaertel—she is warm, witty, sharp as a tack, and can help you navigate the labyrinthine medical system we all struggle to navigate.

Darlene Barr, MD, FACS, Surgeon, Washington

General surgeon, Breast, Hepatobiliary & Pancreatic Surgery
Swedish Medical Center, Seattle, WA

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